1. Introduction

Thank you for choosing Dekho Banaras. We aim to provide the best travel information and guidance. This Refund Policy explains the conditions under which refunds may be issued for bookings or payments made through third-party services listed on our website.

2. Payments Through Dekho Banaras

Users have the option to make payments directly to the service provider or through Dekho Banaras.

If you choose to pay through Dekho Banaras:

• We will immediately coordinate with the hotel or service provider.
• We will ensure your booking is confirmed on the spot.
• In case of cancellation, we will request and assist in arranging free cancellation, if applicable under provider rules.

Our goal is to simplify the booking process and provide faster confirmation and support.

3. No Direct Service Charges

Dekho Banaras does not charge any additional service or convenience fees. Payments, whether made through us or directly to the provider, are governed by the service provider’s policies.

4. Third-Party Refund Policies

Each service provider (such as hotels, cab services, boat operators, or tour companies) has its own refund and cancellation rules. We recommend reviewing their refund terms before making any booking.

5. Booking Cancellations

Refund eligibility depends on the provider’s policy, including:

• Cancellation time (24 hours / 48 hours before service).
• Service availability or weather conditions (especially boat rides).
• Festive season or peak period bookings.
• Non-refundable or partially refundable services.

6. Incorrect or Failed Bookings

If a booking fails or you receive incorrect service details, please contact the third-party provider immediately. Dekho Banaras is not responsible for technical or processing issues caused by external platforms.

7. No Refund for Website Content

Dekho Banaras provides travel guides, articles, and informational content free of cost. Since we do not charge for reading content, no refunds are applicable for information-based usage.

8. Contacting the Service Provider

If you wish to request a refund for a booking made through our recommended partners, please contact the provider using the details given on their official website or confirmation receipt.

9. Updates to Refund Policy

This Refund Policy may be updated or modified anytime. Changes will be posted on this page with an updated date.

10. Need Assistance?

If you face issues with a third-party booking and need guidance, you may contact us through our Contact page — we will help you connect with the right service provider.